Employee retention & satisfaction: Overwhelmingly based on the first-line manager!
Source: Marcus Buckingham & Curt Coffman, First,
Break All the Rules: What the World’s Greatest Managers Do Differently
Most organisations focus on functional competencies to develop their managers. What they also need are people skills that will enable a WOW culture where people want to work for them.
To experience behavioural shifts that influence a WOW culture which is people focused and help managers understand that it is not just functional competence that enhances team performance.